• With SaaS, customers pay each month (most SaaS are monthly subscriptions). If they aren’t happy they can and will switch quickly as they have many options, all a Google Search away.
• In today’s connected word (internet forums, social media, etc.), bad news spreads fast. One dissatisfied and vocal customer can do significant damage.
• Saas providers may not have as strong a personal relationship with their subscribers.  Sometimes, subscribers are able to simply register over the internet to establish service, with much less personal interaction with an account team.  Once they are unhappy, the producer may not have that strong personal relationship on which to fall back fall to save them.
• All customers use the same centrally deployed application (i.e. cloud). One small quality issue will impact all of them, and could result in customer flight and impact to market perception.

Can SPA Help You?

SPA's SaaS Testing Solution may be right for you if you ...

• need to transform your SaaS solution into a scalable, secure, multi-tenant service offering
• need to focus on delivering new features that make your SaaS solutions unique
• have persistent customer complaints about quality, performance, security, scalability or availability
• have dissatisfied customers impacting your market perception, and future revenue
• constantly burn resources to fix field defects and know that poor product quality is impacting your personal credibility in the market place

A primary goal of SPA's SaaSTesting Solution is to provide a flexible, predictable, and affordable testing alternative to organizations deal with constant budgetary constraints. SPA will follow Fix Cost pricing model and will be flexible if you prefer Time and Material.