Background: As Ignite’s customer base grows, it must be able to support hundreds of thousands of global enterprise customers, and many new corporate approved portable devices. It is critical for Ignite’s business that it maintains high level of performance, stability, and overall system quality. A key emerging challenge was that high traffic on deployed systems was exposing system bottlenecks, resulting in expensive problem solution and poor overall market perception.

Business Objectives:

Solve growth challenges AND control costs by leveraging a partner who specializes in performance testing and test automation.

- Build a Performance Assurance System with the ability to exercise and verify the system’s ability to handle target load levels.

- Establish benchmarks and measurement systems to assure that Ignite product consistently meets customer requirements.

- Proactively detect and address real and potential system bottlenecks, before the system is released to the customers.

- Efficiently verify that performance does not degrade release over release.

- Reduce the cost associated with Performance Assurance

Capabilities Required:

- An outsource partner who specializes in performance and automation testing,

- is able to effectively integrate with Ignite’s internal processes and team, with minimal disruption to current project timelines,

- offers cost benefits, be able to ramp up quickly,

- has the flexibility to efficiently scale up and down for Ignite’s changing needs.

Outcome:

• Built scalable Performance Assurance System with an ability to generate millions of concurrent users load and monitor test centrally.
• Established performance benchmarks and measurement system to assure that customer requirements for performance are consistently met or exceeded.
• Detected and helped resolved numerous previously unknown real and potential performance bottlenecks
• Gained confidence and peace of mind by having clear visibility of the performance of new releases and impact of infrastructure changes (OS patches)
• Reduced overall testing cost by 40%