Customer Relationship Management
We understand that in today’s market, it is not sufficient to only provide short term services to our customers but to also analyze the transactional information to develop better services and products that would serve them over a longer period. Because of this, it is important for us to understand the needs of our customers in the best possible way and use our experience to build solutions that are flexible and can accommodate to future changes.
Our goal: to enhance the experience and satisfaction of our customer’s customer. At Software Assurance, we believe that the Customer Relationship Management strategy helps to attract, retain and grow a huge customer base by keeping them satisfied and successful. The CRM strategy is executed with various CRM packages. Software assurance provides CRM services like devising CRM strategy, CRM package evaluation, feasibility analysis, etc. The implementation, data migration, post –implementation support and upgrade services work in conjunction with other CRM services to provide end-to-end services.
To measure the success of our CRM projects, we use following metrics:
ROI on investment in CRM licenses and implementation by the client
Recovery of the investment that was made initially by means of enhanced revenue and cost saving measures.
Reduction of the volume of transactions
Reduction of the cost of each transaction level
Enhanced customer view visibility
Our CRM Service Offering
Software Assurance offers wide range of enterprise solutions that range from package selection to application support and maintenance.
Technology Evaluation & Selection
Metrics Reporting & ROI
Application Audit & Health Check
Customization & Integration
Custom Object Development
Custom Reports Development
Customer Data Integration
Unification of Customer Data
Multiple Version Integration
Real Time/Batch Data Cleansing
Functionality Mapping & Gap Analysis
Conference Room Pilot & Training
Full Cycle Implementations & Deployment
Support and Maintenance
Data Conversion and Migration
QA and Testing Services
Testing Process Consulting
Manual, System and Integration Testing
Fail Over and Availability Testing
Test Cases Automation